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Senior Living

People

How to respond to negative online feedback

 By Jonathan Deutsch, Ph.D. on Dec. 13, 2016

The short answer is yes, but with a strategy. Use review sites to listen to your customers, because they are talking. Then develop a strategy with your team.

Steal This Idea

Onboard in groups to forge connections

 Dec. 13, 2016

To create cohesiveness, Blue Cross Blue Shield of Texas hires 20, sometimes 40, people at a time.

Menu

How to change up grain bowls

By Lisa Arnett on Dec. 13, 2016

Three operators share why they’ve put grain bowls on their menus, and how they’ve made them a success with everyone from elementary school students to seniors.

Operations

Rethinking food safety with new approaches

By Dana Moran and Lisa Arnett on Dec. 13, 2016

In recent months, operators have had to stave off more fears than just E. coli. Mumps, flu and hand-foot-and-mouth disease have reared their germy heads in foodservice.

People

How to foster relationships between employee shifts

By Jim Korner on Dec. 13, 2016

Your two shifts disagreeing is really a teamwork problem. Of course each shift has their immediate goals, but your operation is much larger than that.

Steal This Idea

Sponsor wellness initiatives

Dec. 13, 2016

As part of our wellness program, we offer incentives based on some type of health metric. Once a year, we cover the cost for team members to participate in a 5k race.

Operations

Tales from beyond FSD’s top 100 issue

By Dana Moran on Dec. 13, 2016

The Top 100 operators have a lot to share. Here are some of Managing Editor Dana Moran's favorite anecdotes that didn’t make it into the final story.

Operations

Do dish rooms make sense in modern operations?

By Amy McKeever on Dec. 13, 2016

Though dishwashing is just one of a kitchen’s priorities, the rise of disposables has affected dish rooms in all foodservice sectors—especially in Orange County.

Operations

The five W’s of entering a cooking competition

By Benita Gingerella on Dec. 13, 2016

External cooking competitions are a way to show off chefs' skills while potentially raising the profile of their operation. Here are some do's and don'ts.

People

Employee training beyond the job

By Lynne Eddy on Dec. 13, 2016

Employees need to be brave enough to get out of our comfort zones and explore the soft skills that complement our abilities to provide exceptional hospitality.

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