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Biography

Jonathan Deutsch, Ph.D.

 Contact Jonathan

Jonathan Deutsch, Ph.D. is our Advice Guy and Professor of Culinary Arts and Food Science at Drexel University in Philadelphia. He is the author of six books, including They Eat That? A Cultural Encyclopedia of "Weird" Foods (ABC-CLIO, 2012).

Articles by
Jonathan Deutsch, Ph.D.

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Operations

Is it time to retire your QR code menu?

Operators should put guests' perspective ahead of their own, Advice Guy says.

People

Should managers adhere to no-cellphone policies?

My feeling is that phones distract staff from prioritizing guests, and introduce an unnecessary and unsanitary item into a foodservice setting.

People

Should employers pay for multilingual testing?

If a multilingual employee fails a certification exam in English, should an operator pay for a retake in another language?

People

How to respond to negative online feedback

The short answer is yes, but with a strategy. Use review sites to listen to your customers, because they are talking. Then develop a strategy with your team.

People

Where can an employee manual go wrong?

An employee manual can be a valuable tool for your operation, but it is only effective when used correctly. addressing these points should alleviate missteps.

People

Will switching out equipment prevent frying woes?

Having the right equipment can make an operation more efficient, consistent and profitable. The real question is: Will that solve your problem?