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Biography

Jim Korner

Assistant Vice President, Professional and Community...

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Jim Korner’s professional experience includes 30 years of college and university administration in auxiliary services. He provides leadership to the noncredit portfolio for Penn State University’s Outreach and Online Education and also serves as an adjunct instructor for the School of Hospitality Management at Penn State. He is a graduate of Ohio University in Athens, Ohio, and has a MBA from Webster University in St. Louis, Mo., Korner began his food service career at Ohio University, and later became the director of campus dining services at the University of Missouri-Columbia and executive director of university services at Seattle Pacific University. He served national president of the National Association of College and University Food Service (NACUFS) in 2000. 

Articles by
Jim Korner

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People

How to win back employees on the verge of leaving

Try to make the conversation as comfortable as possible for them. If an employee has grievances about the work environment, you might be able to accommodate them.

People

How to handle an employee strike

 In most cases, operators have little control over a staff strike. However, a warning does provide the opportunity to get prepared.

People

How to foster relationships between employee shifts

Your two shifts disagreeing is really a teamwork problem. Of course each shift has their immediate goals, but your operation is much larger than that.

People

How to win back employee trust

No matter how management tells the story, layoffs are not pretty. They may be necessary, but leadership can help reduce anxiety and fear with a plan in place.

People

Organizations that promote career development

When deciding what organizations to join to help my career development, start by asking yourself what your career goals are, and what position you want.

People

Creative ways to attract employees

My first piece of advice is to offer potential staff a fair and equitable starting salary, and don’t haggle over a few bucks to get the person you want. 

People

How to create a cohesive culture

If you expect the new staff to become a part of your culture, you must treat them as a member of the family. They must feel welcome and part of the team.

People

How to cultivate a positive workplace culture

Research shows that offering employees generous salaries and flexible vacation policies might make you a popular boss, but that’s not enough.

Workforce

An employee onboarding cheat sheet

With the mentor’s help, create a 90-day plan that is both unit- and job-specific. Include time frames for tasks to be learned, not mastered. Here's a cheat sheet.

People

How to structure the onboarding process

A new employee’s first 60 to 90 days are the most critical for everyone. They shape the new staff member’s future. The first step to consider is orientation.

Workforce

5 competencies to measure employees against

Although there are many models for evaluating competency, Penn State University's Jim Korner has had success with a system that includes five broad disciplines.

People

How to identify training holes

Advice Squad member Jim Korner suggests starting with evaluating your team members against the competencies they must possess in order to tailor the training. 

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