Top accomplishment this year:
Achieving two years of injury-free opening weeks for new accounts with consistent new-hire orientations and a management habit called “safety management by walking around.”

What would you say you excel at over more seasoned employees?
I’m willing to help in any way I can, no matter how menial the task. When the team you support sees you working as hard as they are, and they sense that you’re willing to go to any length to ensure they succeed, it changes your work relationship. All of a sudden, you’re a leader they can trust rather than a manager who reacts only to negative stats.

Do you use or view technology differently than your coworkers? If so, how?
More and more of our HR processes are automated. Less paperwork can be a good thing in many ways, from improved document retention to reduced paper waste. We need to realize the effect this has on the way we do business, and take care to inject the “human” in HR into everything you do. For example, when all new-hire onboarding is performed online, which is quickly becoming the standard, we must take extra care to spend one-on-one time developing an understanding.

What keeps you up at night?
The staffing shortage in the San Francisco Bay Area. Anecdotally, the struggle has only worsened for employees earning low wages. Employees are leaving this high-cost area.