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Jonathan Deutsch, Ph.D.

Articles by
Jonathan Deutsch, Ph.D.

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Operations

Is it OK to print menus without prices?

Advice Guy weighs in on whether a restaurant should keep prices off printed menus given the current volatility of food costs.

Menu

Beyond mocktails: How to craft a solid zero-proof beverage list

A thoughtful spirit-free drink selection has many upsides, but it’s time to put the term mocktail to bed, says Advice Guy.

Operations

How to adjust when digital ordering slows down your throughput

While it’s a good thing that guests have more customization options with online ordering, there are ways to keep modifications from getting out of control, Advice Guy says.

Is charging diners a ‘kitchen appreciation fee’ a good idea?

For operations where waitstaff are tipped, the benefits of implementing such a fee could outweigh the cons, Advice Guys says.

Operations

Should you close your foodservice operation on slower days of the week?

It may be time to reassess your operating hours if the pandemic has upended traffic patterns, Advice Guy says.

Workforce

How chefs can ace a tasting interview

Advice Guy gives some pointers to a cook looking to show off their skills during a sous chef interview.

Operations

Ways to make single-serve catering as exciting as big food displays

To address sanitation and food waste, operators may be steering clear of cheese and charcuterie boards when catering events. Advice Guy offers a few ideas to make single-serve items shine.

How chefs can honor global cuisines without exploiting them

Those cooking the food traditions of others can help show respect and avoid appropriation by doing thorough research and sharing credit, Advice Guy says.

Operations

Is it time to retire your QR code menu?

Operators should put guests' perspective ahead of their own, Advice Guy says.

People

Should managers adhere to no-cellphone policies?

My feeling is that phones distract staff from prioritizing guests, and introduce an unnecessary and unsanitary item into a foodservice setting.

People

Should employers pay for multilingual testing?

If a multilingual employee fails a certification exam in English, should an operator pay for a retake in another language?

People

How to respond to negative online feedback

The short answer is yes, but with a strategy. Use review sites to listen to your customers, because they are talking. Then develop a strategy with your team.

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