Providing VIP service
New York City hospital opens floor dedicated to serving high-profile patients. Providing good service means that you have to satisfy your customers, and not every customer has the same wants and needs...
More than a job
In the December issue of FoodService Director, our cover story will take a look at 2010. We polled operators to see what challenges and opportunities await them in the coming year, along with the trends that figure to have the most impact on their operations. You will find a representative sampling of their responses in the feature.
I ran across an interesting story over the weekend. It actually was a follow-up to an article that had appeared in The Free Lance-Star, a newspaper in Fredericksburg, Va. Written by the newspaper's health reporter, the article told of an unfortunate side effect of a restriction on visitors that apparently was put into effect at a number of hospitals in the state.