GALVESTON, Texas — A Vice President from Chartwells catering which provides food services for students at Texas A&M at Galveston flew in to the Gulf coast city last week for crisis talks after loud complaints about the quality of their food served to students.
Photos posted online by students showed undercooked chicken, apparently moldy salad dressing and out of date condiments, among other problems at the university cafeteria.
Diners questioned by KTRK last week said they had to check every mouthful before they ate it.
A town hall-style meeting was held during Thursday's dinner service where a Chartwell's VP answered questions from the students and the students governing body, according to Texas A&M.
This week several more executives will visit the campus including one of the company's regional chef's, Chartwells said.
"We understand that some students at Texas A&M University at Galveston have raised concerns recently about their dining program. We hear them," Chartwells said in a statement.
In response, the company has promised more high quality and healthy options, including fresh fruit at "every single meal, daily."
This is not the first time students served Chartwells food have revolted. Earlier this month, the "Chartwells Boycott" Facebook page encouraged students from Farmington High School in Connecticut to stop eating their cafeteria food until their situation was addressed; photos showed moldy bread, undercooked pasta and insects in desserts.
Chartwells says it is committed to improving their services and says they will also review the cost of current meals plans at Galveston.
"We will place proper labeling in more prominent locations, and we will offer even more high-quality and healthy options ... We also established more collaborative communications with the students moving forward," the statement continued.
Officials at Texas A&M at Galveston said the situation is now "somewhat resolved" suggesting that the students who complained