Vidant Medical Center is revamping its food service, joining a growing list of hospitals in North Carolina that are turning to “hotel-style room service.”
The focus is due in part because Medicare is now basing its payments partly on “patient satisfaction surveys.”
Vidant will offer a new program called “At Your Request.”
Patients will call to a center where staff will offer more meal options than before.
Those meals will be catered through an electronic database containing a patient’s food allergies and orders from their doctor.
There will no longer be set meal delivery times as patients can order any time during the day.