When it comes to staffing, no one person can make or break your day more than the administrative assistant. “[They are] a go-to-person when questions arise from our management staff, a source of information when documents are needed [and] help as a historian when questions arise,” says Mary Molt, associate director of housing and dining services at Kansas State University in Manhattan, Kan. Here, she weighs in on what qualities to look for—and avoid—when it comes to hiring an ever-important admin.