How to prepare your operation for a crisis

disaster emergency plan

A crisis can strike at any time, even at the most organized operations. Dr. Matthew Seeger, professor and dean of the College of Fine, Performing and Communication Arts at Wayne State University in Detroit, offers some suggestions. 

What are some preemptive measures to take?

wash hands sign

Good crisis prevention is good management. Having good risk-education training campaigns, promoting hygiene among workers, and giving them the time, resources and permission to address risk issues is so important. You should also develop good relationships with suppliers, vendors and customers. These pre-event relationships and a strong reputation will be critical.

How would you advise employees to respond during a crisis that is being filmed?

cell phone video crowd

Social media and cellphones are a reality, and the crisis will be televised. The best advice is to assume you are being recorded and act accordingly. When a video of a worker doing something unsafe or inappropriate is posted, the most important thing is to take the issue seriously and respond very quickly. 

What should be the initial response in the immediate aftermath of a crisis?

crisis solution

The initial response should be quick, express concern and empathy, and indicate that the issue is being taken seriously. Often, we don’t have all the information at these early stages, so it’s important to not assume that you know what happened. Instead, it’s appropriate to say, “We are taking this seriously and we are investigating. This is what we know at this point.”

More From FoodService Director

Industry News & Opinion

Sodexo has appointed Cathy Desquesses as its chief people officer, the company announced on Friday.

Before joining Sodexo, Desquesses held multiple leadership roles in the human resources department at General Electric, where she worked for 20 years. Most recently, she was the global HR leader for GE Power Gas.

Desquesses will begin her new role on July 1 and will report to Sodexo CEO Denis Machuel. She will replace Juan Pablo Urruticoechea, who is moving into a new position at Sodexo.

Photo courtesy of Sodexo

Managing Your Business
woman in the kitchen alone

The #MeToo movement has turned sexual harassment into the top labor-related regulatory issue for all employers, triggering action from three out of four companies, according to a new survey on workforce concerns.

About two-thirds (66%) of employers rank the issue among their top two employment-related legal worries, even without a change in the pertinent laws and regulations, the canvass found.

What has changed, concluded surveyor Littler Mendelson, one of the nation’s largest labor-focused legal firms, are employee expectations and the social climate.

“No company...

Managing Your Business
Starbucks college campus

Noncommercial dining centers are often filled with their own Starbucks, Burger Kings, Panera Breads and dozens of other nationally recognized brands. Branded concepts, whether corporate brands or self-operated, offer diners familiar names, menu items, and a sense of place. This translates into more money spent and more diner loyalty for foodservice operators.

However, the success of branded concepts vary greatly. There can be significantly different results depending on whether noncommercial operators decide to franchise, lease or develop their own branded concepts. There’s no one-...

Menu Development
pizza oven

Wood-fired ovens take the biggest slice of the pie when it comes to pizza-cooking preference for consumers. Just fewer than half (45%) of consumers say they prefer a pizza cooked in a wood-fired oven compared to other oven cooking methods. Here are the styles of ovens pizza consumers prefer most.

Wood-fired oven 45% Gas oven 13% Electric oven 11% Grilled 4% Coal oven 4% No preference 23%

Source: Technomic 2018 Pizza Consumer Trend Report , powered by Ignite

Photo courtesy of Thinkstock

FSD Resources

Code for Asynchronous jQuery Munchkin Tracking Code