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the big picture

Operations

Most training done in house

 May 21, 2013

When it comes to training staff, the majority of operators keep it in house. Eighty-seven percent provide training in their operations. Colleges were significantly more likely to send staff to institutes or allow them to participate in chef competitions.

Operations

Labor and food costs most challenging retail aspect

 May 17, 2013

When it comes to retail operations, healthcare and college operators say food and labor costs are the two most challenging aspects, according to The Big Picture research.

Operations

Making gluten-free items in house

May 13, 2013

Twenty-two percent of operators make the majority of the gluten-free items they serve in house, according to The Big Picture research. For that 22%, soups were the most common gluten-free menu option made in house, while bread was the least likely.

Operations

Retail areas for growth

May 08, 2013

Operators in colleges and healthcare locations say self-branded foodservice options have more growth potential than franchise or product supplier brands, according to The Big Picture.

Operations

Retail equipment investment

May 08, 2013

College and healthcare operators say they are the most likely to expand, upgrade or purchase cooking equipment for their retail operations in the next year.

Operations

Marketing tactics go online

May 06, 2013

When it comes to marketing, operators go online, according to The Big Picture. Website and emails/enewsletters were the top two tools that operators use to market their foodservice programs.

Operations

Workforce size stagnant

Apr. 10, 2013

For most non-commercial operations, staffing remained stagnant during the past two years. College and those operations with more than $1 million in annual purchases were the most likely to have increased their staff in the past two years.

Operations

Colleges most likely to post nutritional content; LTC/senior living least likely

Apr. 08, 2013

In honor of the 20th anniversary of the nutrition label, we thought we’d share how operators in the non-commercial foodservice industry post the nutritional content of the items they serve.

Operations

Operators look to vendors for gluten-free items

Feb. 26, 2013

Only two out of ten operators prepare the majority of their gluten-free offerings in house. In some markets, gluten-free offerings are hard for customers to find.

Operations

Facebook’s strong presence on college campuses

Feb. 12, 2013

Facebook is the most widely used social media tool for universities, which is appropriate considering the application was created first as a device only for college students. Universities are the only segment in which the majority of operators report using social media to market their foodservice operation.

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