We have created a service standard that says each full-time employee needs to have customer service contact on a personal level. For example, the baker spends time during lunch service plating desserts and handing them to the customers. This way all staff are exposed to customer feedback and the students see us as people taking care of them.
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May 17, 2012Margaret EmpieDirector of Dining ServicesWartburg CollegeWaverly, IA
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