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Best training methods for quality customer service

 By Lisa Arnett on Feb. 08, 2016

Face-to-face interactions mean customer service skills for staff are more important than ever. Here are the best training methods for diner satisfaction.

Operations

Analysis: Ohio colleges’ meal plan costs rising faster than tuition

 By FSD Staff on Feb. 08, 2016

The price tag of a meal plan at one university has increased more than 60 percent in the last decade.

FSD Culinary Council

How to adjust your menu for short-staffing

By FSD Staff on Feb. 08, 2016

Question:What menu adjustments are you making to deal with labor constraints?Answers from FSD's Culinary CouncilAt this particular time we are having no labor issues, although in the prior six months ...

Steal This Idea

Supplier visits shore up relationships

Feb. 08, 2016

[New concept Connecting Grounds] is Ohio State University's first coffee shop where they serve 100-percent direct-trade coffee from farmers they've met.

Operations

University to host culinary demonstration with international chef

By FSD Staff on Feb. 04, 2016

Isao Yamada will teach more than 20 chefs how to prepare a nutritious style of Ichiji Sansai, a Japanese dish.

Operations

VIDEO: Technomic's top consumer trends for 2016

By FSD Staff on Feb. 03, 2016

Technomic has identified consumer trends likely to shape the restaurant industry in 2016. Here is what the Chicago researcher has identified as the top trends to expect.

Operations

College alumnus hired as new foodservice supervisor

By FSD Staff on Feb. 02, 2016

Since joining Texas State Technical College, Randall Garcia has made a number of changes to the campus’ cafeteria, such as adding an entree of the day, a coffee shop and a salad bar.

Operations

University seeks to streamline dining experience with mobile app

By FSD Staff on Feb. 02, 2016

Students can order food from three campus-dining locations.

People

What frustrates newcomers to foodservice careers

By Alaina Lancaster on Feb. 02, 2016

Young pros blast the roadblocks.

People

Iowa State’s new FSD aims to make its dining program one of the best

By Bianca N. Herron on Feb. 02, 2016

It all comes down to teamwork, communication and meeting the needs of a diverse student body, says Mohamed Ali.

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