B&I

Operations

Which flavor is your customer?

From advances in technology to sustainability and an explosion in food knowledge, consumers in each generation are looking for different menus and service styles in their dining experiences—and non-commercial operators are finding ways to meet those customer service demands across all ages.

Menu

Breaking the piggy bank

It costs more to raise old-fashioned breeds, but chefs gladly fork over more cash for the characteristic flavor, fat and texture of heritage pork.

Eight years ago, Rick Hughes, director of food and nutrition services for Colorado Springs School District 11, pulled à la carte snacks out of his elementary schools because he felt that snacking took away from eating healthy, wholesome meals.

When foodservice operators talk about “growing their own,” they’re usually referring to setting up a permaculture garden on campus or growing herbs on a hospital rooftop.

Celebrity chef Jose Andres will open the prototype of his eagerly awaited fast-casual bowl concept, Beefsteak, this spring on the campus of George Washington University, the Washington, D.C., college announced yesterday.

Employees can take advantage of some amazing dishes at the company’s main cafeteria, Caffè Macs, at its Infinite Loop headquarters in Cupertino, California. From paella to ramen burgers, there’s a huge variety of food to be had here every single day.

As part of our ongoing Signature Series, we asked operators to share their popular recipes featuring salads.

Metz Culinary Management is now serving only line-caught tuna in its B&I, K-12, higher eduction and healthcare accounts. The company is making the switch because it says line-caught tuna, opposed to net-caught tuna is more sustainable and produces a higher quality product.

Sandwiches with lunchmeat and salads were the top two lunch items, according to a new survey commissioned by Davidson's Safest Choice Pasteurized Eggs.

For this month’s cover story we talked with operators to find out how they are meeting the customer service demands of each of the five generations served by the non-commercial industry (Gen Z, millennials, Gen X, baby boomers and the Silent Generation).

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