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B&I

Operations

Younger employees lack work ethic, operators say

Dec. 13, 2012

Turnover has remade the six-person custodial staff that cleans Hallmark’s employee dining facilities in Kansas City, Mo., leaving Corporate Services Manager Christine Rankin with a team she regards as ideal. “To a person, they’re fabulous,” she says, pausing, “and they’re all middle-aged.”

Operations

Making menus healthier

Dec. 13, 2012

Operators have employed many tactics to make their menus healthier. Increasing fruits and vegetables and whole-grain offerings are the most frequently used strategies.

Operations

Fruit, healthy proteins to increase in next two years

Dec. 13, 2012

Fruit, healthy proteins and yogurts/parfaits are on the rise for breakfast menus in the next two years, according to research from The Big Picture. For most operators, the predicted increase in these categories is due to providing healthier options for customers.

Operations

Dealing with staff

Dec. 13, 2012

When it comes to human resources challenges, operators say employee morale/motivation is the most difficult aspect, according to The Big Picture research. Absenteeism also ranked high, especially in schools and B&I locations.

Operations

Operators differ about future management talent

Dec. 13, 2012

Even with unemployment running high, foodservice operators aren’t sure if career hunters will want to follow in their footsteps. The key determinant, they say, is how well the industry spotlights the opportunities available today to prospective candidates.

Operations

Beverage snapshot

Dec. 09, 2012

Milk does a body good, and it also helps operators’ bottom line. Milk, at 18%, makes up the highest sales percentage of beverages for non-commercial operators, according to The Big Picture research.

Operations

Few non-commercial operations grow produce on site

Dec. 09, 2012

Only 5% of operators have an on-site garden or farm for which the foodservice team is responsible. Most operators say they don’t have an on-site garden/farm and have no plans to start one.

Operations

Snack snapshot

Dec. 09, 2012

Half of operators say fruit is the snack category (excluding vending) that has growth potential in the next two years. Second to fruit is the dips/salsa/hummus category, with 24% of operators saying this area will increase in sales.

Operations

Hurricane Sandy can't stop The Goldies

By Paul King on Dec. 05, 2012

As I write this, less than three weeks remain for operators to submit their entries to the third annual Goldies Awards. The awards, which celebrate best practices in non-commercial foodservice, will be presented Monday, March 4, during the 2013 MenuDirections conference in Tampa, Fla.

Operations

Wellness programs working—in theory

Dec. 03, 2012

According to The Big Picture research, 71% of operators have an employee wellness program and a great majority of them say they believe the wellness programs are working. Offering everything from nutrition guidance to smoking cessation classes and even sleep-well clinics, such programs are geared toward stemming rising healthcare costs.

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