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Some of the most innovative and out-of-the-box thinkers in the noncommercial foodservice industry.

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How to handle an employee strike

 By Jim Korner on Jan. 17, 2017

 In most cases, operators have little control over a staff strike. However, a warning does provide the opportunity to get prepared.

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Should employers pay for multilingual testing?

 By Jonathan Deutsch, Ph.D. on Jan. 17, 2017

If a multilingual employee fails a certification exam in English, should an operator pay for a retake in another language?

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Getting employees on board with operational changes

By Lynne Eddy on Jan. 03, 2017

It can be tricky to find the balance between listening to your team’s point of view and avoiding giving your power away. You may accept many or few recommendations.

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How to respond to negative online feedback

By Jonathan Deutsch, Ph.D. on Dec. 13, 2016

The short answer is yes, but with a strategy. Use review sites to listen to your customers, because they are talking. Then develop a strategy with your team.

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How to foster relationships between employee shifts

By Jim Korner on Dec. 13, 2016

Your two shifts disagreeing is really a teamwork problem. Of course each shift has their immediate goals, but your operation is much larger than that.

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Colleen Wright-Riva: Long-term vision

By Amy McKeever on Dec. 13, 2016

Change has been on Colleen Wright-Riva’s mind since she arrived at University of Maryland from Cornell, a private institution that wins top marks for its dining.

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Employee training beyond the job

By Lynne Eddy on Dec. 13, 2016

Employees need to be brave enough to get out of our comfort zones and explore the soft skills that complement our abilities to provide exceptional hospitality.

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How to win back employee trust

By Jim Korner on Nov. 15, 2016

No matter how management tells the story, layoffs are not pretty. They may be necessary, but leadership can help reduce anxiety and fear with a plan in place.

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Leisa Bryant: Winning by learning

By Lisa Arnett on Nov. 15, 2016

After working her way up from dietitian to associate director to director in hospitals and health centers on the East Coast, Leisa Bryant set out for a change of scenery.

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Cooking up culinary talent

By Lynne Eddy on Nov. 15, 2016

Avoid these recruiting and training tactics when building your back-of-house dream team.

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