The Big Picture

A comprehensive, data-driven overview of the non-commercial foodservice industry

Seventy-three percent of operators strongly agree that the scope of a director’s job has expanded in the past five years to include responsibilities outside the traditional foodservice realm. That,...

All Articles

Only two out of ten operators prepare the majority of their gluten-free offerings in house. In some markets, gluten-free offerings are hard for customers to find.

For most non-commercial operators, new dining locations are not in the works. Sixty-seven percent of respondents to The Big Picture research say they have no new dining location planned.

Facebook is the most widely used social media tool for universities, which is appropriate considering the application was created first as a device only for college students. Universities are the...

Twenty-nine percent of operators plan to increase their use of from-scratch breakfast cooking in the next year, according to research from The Big Picture.

Finding time to offer training was unanimously ranked as the most difficult aspect of providing training opportunities for staff. Getting money for training was the most difficult for those in the...

More operators saw growth at breakfast in the past two years than those reporting a decrease or static numbers. For those who reported an increase, the average boost was 17%.

The same percentage of operators—70%— have an employee wellness program as those who offer a customer wellness program. Long-term care/senior living operators were the least likely to offer both...

The majority of non-commercial foodservice establishments do not have farmers’ markets on their campuses. Schools and LTC/senior living were the least likely segment to have farmers’ markets.

College operators are significantly more likely than other market segments to use social media to connect with their customers, according to The Big Picture data. Seventy-five percent use Facebook,...

Pages