Becky Ellis: Community partner

Becky Ellis has enhanced the foodservice program at Carilion Clinic by enhancing patient foodservice.

At a Glance

  • 1.5 million patient meals served each year
  • $17 million budget
  • 217 FTEs
  • 7 retail outlets

Accomplishments

Becky Ellis has enhanced the foodservice program at Carilion Clinic by:

  • Fostering partnerships with a number of organizations, including two local colleges, the ACF and Health Care Without Harm
  • Promoting health and wellness on the retail side through the Choose Wisely program and a Choice Plus vending program
  • Enhancing patient foodservice through a new ordering system that allows patients to order meals closer to mealtimes
  • Overseeing the renovation of the 300-seat Mountain View Café at Carilion Roanoke Memorial Hospital, the system’s largest facility

A central kitchen

Of all dining and nutrition services’ partnerships, perhaps the most surprising is the business deal Carilion has with FoodService Partners (FSP). FSP has operated Carilion’s central kitchen since 2002. Ellis explains that the kitchen was a goal of Carilion as it grew from several separate facilities into a full-fledged system.

“Twelve years ago, we started looking at having an off-site central kitchen, as part of a central laundry and materials management complex,” she says. “At the time, we did not have experience with central kitchen operation. [Consultant] Georgie Shockey came to us with the idea of using FSP.”

In addition to Carilion, FSP operates central production facilities for 22 hospitals in the Kaiser Permanente system in California and for the 15 hospitals that make up New York City’s Health and Hospitals Corp.

“It has worked out very well for us, particularly in terms of quality control,” Ellis says. “We have well exceeded the return on our investment by being better able to manage our costs and we get FSP’s expertise.”

Shockey explains that the kitchen was the first of about a half-dozen projects she and Ellis have worked on. The relationship came about as the result of a cold call Shockey made to Ellis.

“In 2001, I was attending an HFM conference at The Homestead [in Hot Springs, Va.], and after the conference I went to visit Carilion.” Shockey says she came away impressed with Ellis, and the professional bonds have grown.
“Becky has a very inquisitive nature,” she notes. “She is always probing for a different viewpoint, a different way of doing things. She’s very diligent, always looking at the flow of things before she pulls the trigger on a project.”

More From FoodService Director

Sponsored Content
boston college acai bowl

From Dannon Foodservice.

Catering to the go-go-go lifestyle of university students is a challenge, and it’s one that Boston College dining representatives wrestle with daily.

“Students don’t just want to eat dinner between 5 and 7 p.m.,” says Beth Emery, the school’s director of dining. “They may want to eat dinner at 9 o’clock. We’ve been trying to come up with creative solutions.”

Those creative solutions include everything from offering breakfast items throughout the day to providing healthier late-night choices to trolling social media for trendy new menu ideas...

Sponsored Content
savory yogurt parfait

From Dannon Foodservice.

What consumers eat and, most importantly, when they’re eating it has changed significantly in recent years, signaling opportunity for operators able to capitalize on this evolution.

For example, some 83% of consumers said they were daily snackers in 2016, according to Technomic’s Snacking Occasion Consumer Trend Report . That’s up from 76% just two years earlier. Snacking is growing across many channels from retail prepared foods to bakery and coffee cafes, fast-food locations and more.

Busy lifestyles, smaller households with greater meal...

Industry News & Opinion

Labor secretary nominee Andy Puzder has officially bowed out of consideration for the cabinet position, according to the Associated Press .

Puzder, CEO of CKE Restaurants—the parent company of Hardee’s and Carl’s Jr.—was tired of being under fire for hiring an undocumented immigrant as a nanny and being accused 26 years ago of physically abusing his wife, an unnamed source told CBS News . The agency reported that Puzder was unlikely to show for the start of his confirmation hearings tomorrow.

Puzder has also been attacked by organized labor for comments suggesting that...

Industry News & Opinion

Risley Dining Room at Cornell University in Ithaca, N.Y., has just become 100 percent gluten-free, 14850.com reports.

For the past two years, the university has slowly phased out gluten in the dining hall’s menu by eliminating it in its stir fries, biscuits and brownies.

Instead of offering gluten-free versions of typical college fare, including pizza and pasta, the dining service team aimed for more sophisticated restaurant-style items.

Along with being gluten-free, Risley is also peanut free and tree-nut free.

The dining room is the second college eatery...

FSD Resources