2. Communicate early and often
In 2016, Westfield State University in Westfield, Mass., transitioned to a self-operated foodservice program. During the switch, the dining team sent staff regular emails on its progress and posted updates to the department website. “Mistakes will be made,” says Andrew Mankus, director of dining services; “however, constant communication with staff members as well as the campus community should be delivered at least biweekly, if not weekly.”