What a reward

Cook at Pittsburgh Steelers' headquarters given car in recognition of good customer service.

Why is good customer service important? Well, in addition to the obvious benefits that happier customers return more frequently and tend to spend more money, you never know when a loyal customer will reward you in ways you couldn’t imagine in your biggest fantasies.

Maurice Mathews, a cook at the Pittsburgh Steelers corporate offices and training facility on Pittsburgh’s South Side, learned the value of good customer relations when Ray Horton, the Steelers’ secondary coach, left to take a job with the Arizona Cardinals. According to an article in the Pittsburgh Post-Gazette, Mathews had been friendly with Horton and often joked about how much he’d love to drive the coach’s 1999 Mercedes SL 500 convertible.

Horton left the team in February but returned to Pittsburgh recently to pick up some possessions he had left behind. He walked into the Steelers’ cafeteria, which is managed by Parkhurst Dining Services, and approached Mathews. According to the story, Horton told the cook he’d lost his wallet and wanted to borrow some money. Mathews reached into his pocket and gave Horton $20. In return, Horton tossed Mathews the keys to the Mercedes.

“You take care of people who take care of you, whether it's your family or friends," Horton was quoted as saying in explaining why he gave the car to Mathews. "You take care of good people."

The Mercedes, which reportedly has 64,000 miles on it, has a "Blue Book" value of more than $17,000. Even assuming Mathews is liable for the taxes on the car’s true value, it would still be a steal at about $1,100. And all because a cook made friends with a customer.

More From FoodService Director

Industry News & Opinion

A new law in Washington will expand Breakfast After the Bell programs throughout the state, the Daily Fly reports.

Signed into law on Wednesday by Gov. Jay Inslee, HB 1508 requires that schools in which at least 70% of students qualify for free or reduced-price meals offer Breakfast After the Bell by the time the 2019-2020 school year begins.

The food offered at breakfast must meet federal nutrition standards and can’t be made up of more than 25% added sugar. Schools must also give preference to food that is fresh and grown in the state.

The breakfast period can...

Industry News & Opinion

The University of Southern California in Los Angeles will begin offering fresh kosher meals three times a week at its USC Village Dining Hall, the Daily Trojan reports.

The meals will be delivered to the dining hall every Tuesday, Wednesday and Thursday evening by a local kosher butcher beginning March 20. The butcher will also deliver sandwiches, salads and other kosher items to a marketplace on campus.

Around 15 Orthodox students who are on meal plans will be able to enjoy the meals, according to the Daily Trojan. Students can receive their meals at the cashier’s desk in...

Sponsored Content
fish tacos

From High Liner Foods.

Younger consumers are driving an increased focus on sustainability, and more consumers overall are demanding a wider variety of seafood on menus. With shifting interest in seafood, operators need to be familiar with the seafood consumer—who they are, what they’re looking for and when they eat it—to more effectively boost interest in seafood dishes.

Understand consumer habits

Technomic’s 2017 Center of the Plate: Seafood & Vegetarian report finds that 65% of consumers eat seafood at least occasionally (once every 90 days or more), either as an...

Industry News & Opinion

The Missouri House of Representatives has initially approved a bill that would enable students with dietary issues to forgo mandatory meal plans at public colleges and universities, U.S. News reports.

Approved Tuesday, the bill would grant students with medical documentation of food sensitivities, food allergies or medical dietary issues the right to opt out of meal plans.

Supporters of the bill say it will allow students to not have to pay for food they can’t safely eat, while opponents say that the bill will negatively impact schools financially. According to legislative...

FSD Resources