We started a panel discussion with our cooks and FSD to give residents a chance to tour our kitchen (during nonproduction hours), ask questions and share insight on how we can improve. The residents love the casual time with our staff. We have seen complaints and problems diminish greatly, and have found that most times the client is lonely and just wants someone to show them some time and attention.
Joshua WatkinsCo-director of nutrition servicesPalmetto Park, Baptist Retirement Communities of GeorgiaPalmetto, GA
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