I started a secret shoppers program. I select people from different areas of the hospital. I give them vouchers for food and forms to fill out. I ask the secret shoppers to take specific notes if there is something they don’t like in the cafeteria or if service is lacking. I use the information to train my staff.
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Secret Shopper
Jun. 23, 2011Jean-Gerard DelinoisAdministrative ManagerChristiana Care Health ServicesNewark, DE
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