Get Staff Involved

Greg Merkle
Manager Food and Nutrition
Newton Medical Center
Newton, N.J.

When we needed to change some patient menu items to increase satisfaction, we asked our hostesses. They know what the patients like and don’t like. They also know what patients ask for that’s not on the menu. We also asked the cooks and other staff members what menu items they thought would go over well with patients. We ended up changing four menu items.

Customer Service
 
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