Face Time

Margaret Empie
Director of Dining Services
Wartburg College
Waverly, IA

We have created a service standard that says each full-time employee needs to have customer service contact on a personal level. For example, the baker spends time during lunch service plating desserts and handing them to the customers. This way all staff are exposed to customer feedback and the students see us as people taking care of them.

Idea Category: 
Steal This Idea