FoodService Director | October 2011

Legislating Health: Six states and the District of Columbia passed legislation in 2010 that mandated "healthy" reforms. All these laws have directors asking, "Is the legislation helping or hurting?"

FSD of the Month

Nancy Levandowski doesn’t like anyone to get too comfortable. As director of ISU Dining at 28,000-student Iowa State University in Ames, Levandowski thrives on pushing her staff in order to...

Research

According to FoodService Director's 2011 Portability Study, more operators are offering portable meal items than in previous years. In addition, an average of 22% of all foodservice revenue comes from these grab-and-go items...

Operations

For the past five years, the trend in hospital foodservice has been moving toward a room service model for patient feeding. Five hundred-bed Piedmont Hospital in Atlanta was one of the hospitals that...
Julie Stewart, food service manager at the 4,700-employee SAS campus in Cary, N.C., has been guiding her team through a transition period as a result of the opening of a new executive briefing center...
Compared to the omnipresence of Facebook and Twitter, Foursquare still remains a mystery to many universities. Not so at 50,000-student Texas A&M University, where the university was the...

Steal this idea

In an effort to increase traffic at our weekly farmers’ market, we set up our own stall and sold prepared foods made with the in-season produce being offered by the farmers. Not only did we...
I use fake food to demonstrate offer versus serve. I have the staff figure out reimbursable meals with an actual food production record and have fake food and lunch trays available to set them up. I...
We are doing cool things with Twitter. We are shifting from hosting stuffy dinners for focus groups to holding Tweet-Ups, which we call “Eat-Ups,” where we get a larger group of...
We did an event based on “The Amazing Race” called The Amazing Taste. The international programs office holds an informational fair each year, so we got them involved. We had more...
In September we did a back to school theme. Each resident received a complimentary “lunch bag” with a peanut butter and jelly sandwich, a carton of milk, an apple, a health bar,...
Camden County College teamed up with the Camden County Regional Chamber of Commerce for an event called Savor the Flavor. The Chamber of Commerce brought in different vendors and restaurants and...
We send a flyer home in the backpacks of children at our more affluent schools. We wanted to increase our participation in the paid meals category. The flyer compares three of our meals and three...
We held a special themed dinner in celebration of Aviation History Month. Each station represented a milestone in Aviation History, and the food at each station related to the milestone or the...
When chefs come in for Chefs Move to Schools, the first visit is for them to be introduced and observe the operation. They can’t make comments or wear chef’s coats. The second...
We have an email list of all the vegan/vegetarians on the meal plan so we can easily send announcements, news flashes or answer any questions. We frequently send “Tasty Tidbits,”...
We did a theme dinner called Murder Mystery on the Orient Express. We recruited individuals from different departments to play the roles and it was a blast doing the murder mystery as we served...
Our all-employee meetings had become formulaic and, frankly, boring. We decided to use the Pecha Kucha format to liven up the presentation. Each manager developed a program using 20 slides, which...

Ingredients

With increased awareness beyond the common mushrooms, many operators are incorporating exotic mushroom varieties, such as shiitake, trumpet, porcini, morel, chanterelles and truffles into dishes.

Under 30

Sabrina Zimara has increased visibility and enhanced the image of dining services at Concordia College, in Moorhead, Minn.,  among key stakeholders by significantly increasing the use of social media, reformatting the webpage, refreshing the brand im
While Jonathan Ricks’ personality enables him to bounce back from daily challenges very quickly, he always does so in a manner that encourages others to join the cause and improve our patients’ or guests’ services, says John Gilbertson,

Confessions

Angelo Mojica, director of food and nutrition services at UNC Hospitals in Chapel Hill, N.C., fears monsters, loves lightsabers and wishes he had the power of invisibility.

Recipes

Five Questions

When Ian Farrell, executive pastry chef for Bon Appétit at Oracle in Redwood Shores, Calif., started at the location six years ago nothing was baked onsite. Now Farrell and his team offer...

Retail Experience

A new café opened last month at 537-bed St. Joseph Mercy Ann Arbor. The new St. Joe’s Market Café is a $1 million renovation of the old cafeteria, which Jim Tripp,...
BabyBerk, the new food truck at the University of Massachusetts, has quickly gained a following during its first month of business. Dave Eichstaedt, assistant director for retail dining, says...

Health & Wellness

Six states and the district of Colombia passed legislation in 2010 that mandated "healthy" reforms in school meals programs. Those bills were in addition to the national Healthy,...

More From FoodService Director

Ideas and Innovation
nuts

We decided through focus group feedback that our freshmen struggled with the allergy-friendly options or options for students with diabetes on campus. In response, we decided to have a dinner the first few weeks of classes to let some of these students know what was available and let them network with their peers and others with allergies or diabetes. NC State Dining chefs prepared menu items based on foods from cultures around the world. ... From delicious sliced sweet potatoes to savory Ikarian-style roasted chicken, students were able to sample global dishes free of allergens.

Ideas and Innovation
coffee cups

We started a monthly Coffee Hour with just the department director. The goal is to gather 
staff feedback about their jobs and answer individual questions. After the first event, 
several staff members emailed stating they just wanted to meet with the director without 
their supervisors. Now, the meetings offer an opportunity for more of a one-on-one conversation without the presence of the supervisor they 
deal with day in and day out.

Ideas and Innovation
salad

We’re currently piloting a Salad Bar Happy Hour 
in Cafe 16. Due to Health Department regulations, any self-serve salad bar items must be disposed of after service. The salad bar goes “on sale” for 25 cents an ounce post-lunchtime to help reduce waste as well as offer value to customers.

Menu Development
sauces

Adding an entirely new cuisine to the menu can feel daunting. But what if you could dabble in international flavors simply by introducing a few new condiments? For inspiration, FSD talked to operators who are offering a range of condiments plucked from global regional cuisines.

“Most ethnic cuisines have some sort of sauce or condiment relishes that go with their dishes,” says Roy Sullivan, executive chef with Nutrition & Food Services at UCSF Medical Center in San Francisco. Condiments offered to diners at UCSF Medical include chimichurri (Argentina), curry (India), tzatziki (...

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