4. Radiate an upbeat attitude
Employees at Auburn-Washburn Unified School District in Topeka, Kan., live by the motto “happy, helpful and friendly.” Staff are encouraged to maintain a positive outlook while acting friendly and helpful to their co-workers. Stan Vallis, foodservice director for the district, says this positive energy gets transferred to customers and improves their dining experience.
“If you're happy, helpful and friendly, and you have customers come in, they feel like you want them to be there,” he says.