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Workforce

Effective strategies for managing staff, hiring, training, retention and more.
Workforce

Executive Chefs: Cooking Up Change

 By Paul King on Jun. 02, 2013

No longer are chefs in non-commercial foodservice an anomaly, labeled as freaks or burnouts from the restaurant business. Now, they are a sought-after commodity. They have a value far beyond simply the celebrity status many chefs enjoy today. They are hel

Workforce

Denying Kids Lunch? Not Cool, Whitsons Says

 By Paul King on May 13, 2013

The controversy over unpaid lunch accounts hit a low last month when several foodservice employees in the Attleboro (Mass.) School District were disciplined for denying children lunch because they had no money in their prepaid accounts. The workers were e

Workforce

Staff Training that Benefits Everyone

By Emily Rogan on Jan. 17, 2013

To educate and support a team that is productive and attuned to patients' needs, foodservice directors rely on a combination of training methods—some of which are decidedly low tech.

Workforce

Building a Bench

By Lindsey Ramsey on Jul. 18, 2012

Jerry Clemmer, director of residential dining at the University of Richmond, has developed an 11-month program to generate more in-house candidates for filling leadership positions. FSD spoke to Clemmer after his presentation at NACUFS to learn more about

Workforce

Culinary Training Gets Things Cooking

By Lindsey Ramsey on Jun. 14, 2012

It’s summer and for many C&U operations that means there is a little time to breathe and reboot. A focus on the culinary for the upcoming year is often an important aspect of summer training. FSD spoke to three schools to see how they

Workforce

Goldies 2012—Focusing on the Guest: Chartwells Higher Education

By Lindsey Ramsey on Apr. 10, 2012

Chartwells Higher Education believes that to most effectively focus on the guest the company had to create a program that fully trained their associates on how to deliver exceptional customer service. That program is YouFirst and it is the winner of the 2

Workforce

Hiring Made Simple: Operators Offer Tips on Hiring Quality Personnel

By Paul King on Mar. 12, 2012

Operators who pay attention to the three major steps of the hiring process—recruiting, interviewing and background checks—make the job of hiring the right employees a simple one. For most foodservice operators, finding employees in the current

Workforce

Index of HR Documents

Dec. 22, 2011

A lot of times cooking food is the easiest part about running a restaurant. It's all the other stuff that's a hassle, especially hiring and managing employees. To make it a little easier, we've compiled the most important HR documents you'll need to keep your business running right. Grab 'em when you need 'em:

Workforce

Homegrown Culinary Training

By Paul King on Aug. 15, 2011

With the hundreds of culinary schools and chefs in the foodservice industry willing to lend their expertise, there are any number of training programs and partnerships of which directors in non-commercial operations can avail themselves these days. But as

Workforce

Directors share insights into their training programs, offer innovative programs for others to try

Jul. 22, 2011

We asked 14 child nutrition director questions about their training programs, ranging from who does the training and how often training is done to what types of additional training they feel their sta...

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