B&I

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Be conscious of the range of diner budgets

At Bartolotta Restaurants' corporate operation in the Kohl’s headquarters, two kinds of sandwiches are available daily—an artisan version and a sub.

Operations

How one district drastically reduced allergic reactions

Bellevue School District in King County, Wash., has reduced the instances of life-threatening allergic reactions by 94% since 2013. The success stems from communication.

In a time of growing health consciousness, it might not be enough anymore for food to be merely filling. diners are looking for food with a function.

Here’s a look at how two operators added coffee service with relatively small footprints—with one decidedly futuristic, and the other low-tech but nimble.

If a multilingual employee fails a certification exam in English, should an operator pay for a retake in another language?

Puyallup School District makes people call and directly talk to their boss or supervisor if they are reporting an absence for a shift. It is a conscious decision.

The food and nutrition team at University of Wisconsin Hospital and Clinics in Madison outsources baked goods to a local shop that hires the formerly incarcerated.

Taking customization even further, operations are handing over even more control to customers with both build-your-own and cook-your-own stations.

Last fall, Mark Augustine, executive chef of culinary and nutrition services for Minneapolis Public Schools, switched to concocting in-house—ranch dressing.

When working with a small footprint, the back of the house often gets squeezed in the interest of preserving precious seats.

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