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People

What is the best way to collect customer feedback?

 By Jim Korner on Mar. 15, 2016

Advice squad says customer feedback goes beyond just gathering what customers have to say, but interpreting it to get a clearer picture of what's going on.

Menu

Ancient grains sprout up on menus

 By Andrea Strong on Mar. 15, 2016

Ancient grains are the current rock stars of the whole-grain world. From amaranth to wild rice, they are sprouting up on operations' menus nationwide.

Menu

By the numbers: Soda is falling flat

By FSD Staff on Mar. 15, 2016

While soda hardly is dead, these stats suggest it is falling flat.

Operations

Vending machine customers spring for fresh options

By Dina Berta on Mar. 15, 2016

Vending machine sales are up 7 percent at the University of Buffalo, but students on the New York campus aren’t buying more sugary snacks and beverages.

Operations

The Besties

By Dana Moran on Mar. 15, 2016

These strategies and ideas aren’t just effective, off-the-wall, creative, profitable and zany. They’re the best—according to these operators.

Workforce

The best HR and marketing ideas

By Dana Moran on Mar. 15, 2016

A part of FoodService Director's "The Besties," these are the best human resources and marketing ideas operators have submitted in the past year.

Steal This Idea

Save cleanup time with plastic wrap

Mar. 15, 2016

Sean Gordon, executive chef at Northwestern University's Chicago campus saves time on cleanup with a little ball of plastic wrap during food prep.

Workforce

What's the best way to handle language barriers?

By Dana Moran on Mar. 14, 2016

When it comes to non-native English speakers, operations can take a few extra steps to ensure everyone is on the same page and ready to succeed.

Operations

3 newly discovered ideas to swipe

By Patricia Cobe on Mar. 14, 2016

Our roundup of ideas includes a speedy way to serve barista-style lattes, an easy design fix to boost interactivity and a chicken-cooking technique to spice up vegetables.

Operations

6 restaurant concepts to copy

By FSD Staff on Mar. 11, 2016

FSD’s editors have identified the concepts that abound in ideas with noncommercial applicability. Here’s a sampling.

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