2017 c-store and retail census: At your service

As consumer demands change, operators are looking beyond traditional dining halls to new retail options.

In the past, FoodService Director has surveyed our readers about what their diners are eating, from local, organic foods to custom-made bowls and salads. But we were also curious about where diners get their meals beyond a traditional dining hall. We surveyed 128 operators for our first-ever c-store and retail survey, which takes a dive into those secondary locations.

About our respondents

In what kind of operation are you located?

locations chart


us map chart

operation chart

What’s now, and what’s next?

Coffee is still keeping adult diners running—55% of B&I operators, 79% of colleges and universities and 50% of hospitals who responded say they’re running an on-site coffee shop or kiosk. C-stores are huge among C&U operators as well, with 58% of operators running one on-site.

Which of the following foodservice locations do you operate?

31%—Coffee shop or kiosk

26%—Limited-service restaurant

25%—Vending machines

13%—Convenience store

12%—Full-service restaurant

9%—Food cart


Which of the following  do you expect to open in the next two years?

18%—Coffee shop or kiosk

12%—Food cart

9%—Limited-service restaurant

9%—Vending machines


7%—Convenience store

3%—Full-service restaurant

36%—More than one-third of B&I respondents say they plan to add a coffee shop or kiosk in the next two years.

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