Articles byPage 5
Patti Malloy: Banking on It
Pattie Malloy, general manager for Parkhurst Dining Services at PNC Bank in Pittsburgh, finds that being responsive wins customers, and it wins new accounst for her employer. The future look even brighter, as PNC Bank makes plans for a new tower to open in 2006.
Nothing could be a better customer pleaser—just don’t forget to serve the Frozen Floating Hand. Planning and running a Halloween promotion for customers of all ages can bring out the chuc...
Jeffrey Vickers, director of food and support services for the Contra Costa (Calif.) Sheriff's Department, set up meal service packed with menu variety for prison and county employees; reduced food waste by 5% using a modified cook-chill system; switched to a tray-sealing system for inmates' meals; and increased commissary sales by 15% with a Web-based ordering system for the friends and relatives of inmates.