Addressing concerns
Q: Have you received pushback from consumers? Are there any steps you are taking to help consumers deal with this change?
A: No, the students at our university accounts have been supportive. We have had a few concerned emails from clients wondering what we plan to do about smoothies and other specific beverages, and we did get one email from a woman who was not a current customer, but said she had a disability and needed a straw to drink. We will definitely offer non-plastic alternative straws by request to those who need them. But most people, when they think about it, realize they don’t.