For the third consecutive year, FoodService Director’s The Big Picture research project has gathered intel on issues of importance to operators in all segments of non-commercial foodservice. Reprising research conducted in 2012, this year FSD surveyed more than 400 operators in the B&I, college & university, school, hospital, long-term care and senior living segments about their menus, operations, employees, retail and health & wellness.
Although comparisons with the data from two years ago revealed no seismic shifts in operator challenges and customer preferences, there were indications of possible trends and a couple of anomalies. Overall, the data stand as a good benchmark for non-commercial operators.
In this issue, we report on menu trends in breakfast; snacks and beverages; how operators feel about social media, food trucks and local gardens; and their views on employee issues and challenges, among other topics. In January, we’ll report the data from our Health & Wellness survey, and in February we’ll present our snapshot of the retail component of foodservice.