How comfort food, convenience and value are powering Fazoli’s through the pandemic and into the future

Fazoli's CEO outlines the strategies that have kept the Italian chain ahead of the curve during the COVID-19 crisis.

Fazoli’s has the hallmarks of a quick-service restaurant, including drive-thrus, yet its menu of cooked-to-order Italian food and focus on service project a full-service image. CEO Carl Howard classifies his chain as a premium QSR, and that positioning has played out well these last couple of months. Listen as Howard shares the strategies that have kept Fazoli’s ahead of the curve during the health crisis and describes his post-pandemic plans for the brand.

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