Keys to creating an inclusive environment
In November, students at University of Missouri in Columbia began leading protests against discrimination faced by people of color on campus—including some marches through the dining halls. Julaine Kiehn, director of the school’s campus dining services, said the 2015-16 school year was a tough one, but she was proud of MU’s students for being at the forefront of a national movement.
And not only did the protests launch important conversations with students, but also with staff. Kiehn heard the protests and thought that her student workers, at least, might not feel safe and welcome. So she set out to make sure that the dining halls could continue to be a safe haven. Here’s how Kiehn and other operators have rebounded from tense situations to create comfortable work environments.