We do test trays and mystery customers in both our patient services and retail locations to test for accuracy and quality. We have started to involve staff, specifically the cooks who made the items, in the assessment of the finished products. It’s great when they see the end result and give themselves their own constructive criticism.
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Involve your staff
May 10, 2014Timothy GeeExecutive ChefRobert Wood Johnson University HospitalNew Brunswick, NJ
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