We have started a unique secret shopper program focused on allergies. Students who contact me for help or complaints to do with their allergy concerns are a source of information, but [to go] one step further I employ a few as secret shoppers. This makes them part of our team. They are great at looking at procedures, the safety of preparation and the accuracy of the information that employees give them. They give great feedback and ideas. One even started an allergy blog for us.
Lisa Eberhart, R.D.DietitianNorth Carolina State UniversityRaleigh, NC
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