Washington State students GET a cool app

washington state getfood app

A Washington State student prepares to use the GETFood app.

Students at Washington State University, in Pullman, Wash., now have an easier way to order food online and avoid lines at peak periods by using GETFood, a mobile app developed by The CBORD Group.

Last August, WSU became the first U.S. university to use the app. The app allows students a faster way to order food online than the GET website that WSU has used since 2012. The app was launched first for iPhones, followed by an Android app three months later.

Sarah Larson, associate director of dining, says that within the first two months of introduction, more than 2,000 users created accounts on the app, with the most active app users placing orders an average of two times per day.

The app is now able to be used at seven campus restaurants: Carlita’s, Cyber Café, Freshens, Gridiron, Lighty Espresso Bar, Reunion and Flix Express.

“We are now seeing incremental success as people realize the added convenience that comes with the mobile app,” Larson says.

The app has also helped increase sales at WSU’s late-night eating option, Flix Latenight Express, she says. Overall, sales at Flix have increased by approximately 5% from 2013 to 2014 with the help of the app.

To test how well the app would work, WSU’s Administrative Services Information Systems (ASIS) recruited student employees and staff in the student union building to download the app. These initial users ordered food and helped ASIS identify issues. For example, through this process, the testers discovered a bug that made it more difficult to register for the app with their phones than with a computer.

ASIS also recruited student employees to encourage sign-ups during the initial roll-out. These students demonstrated to their peers how to download the app, and they targeted customers standing in line at participating restaurants to showcase how quick it is to order food through the app. The university also placed posters and wall decals in specific areas in the union building and dining centers on campus. Student employees handed out fliers in dining centers, as well, connecting individually with their peers and explaining the benefits of the app.

“While there will always likely be lines at participating restaurants,” Larson says, “as the word spreads we anticipate stronger utilization of the GET service will ease the congestion at peak times.”

More From FoodService Director

Sponsored Content
Voyagers counter

From our partner LTI, Inc.

Building out a serving line comes with its fair share of challenges. Layout and design decisions come first, but operators must then decide how they plan on implementing that layout. Chief among those considerations is whether to use a modular or a customized one-piece serving counter.

When deciding on which type of counter, it becomes important to understand the advantages and disadvantages of both. Doing so will ensure counter chosen will meet the facility’s serving needs and will also help avoid issues in areas such as cleaning, electrical...

Industry News & Opinion

Roger Williams University and its foodservice vendor, Bon Appetit, are helping some folks affected by the ongoing government shutdown by giving free dinners to area Coast Guard members and their families.

The Bristol, R.I., university will offer those meals from 5 to 7 p.m. Tuesday in its Upper Commons dining hall. While many military salaries are still being paid during the federal shutdown, those of Coast Guard members are not, as that branch is funded by the U.S. Department of Homeland Security, according to the university’s website.

James Gubata, a general manager for...

Managing Your Business
JBT Food for Health

Instead of a pill, hospital patients at San Francisco General Hospital (SFGH) might be handed a prescription for vegetables such as kale and beets.

And those prescriptions are filled and picked up on-site. The Therapeutic Food Pantry located at SFGH is one of a growing number of facilities swapping pills and supplements for fruits, veggies and proteins.

The prescription food program enables doctors and healthcare providers to prescribe fresh fruits and vegetables along with other healthy items to patients as part of a road map to sustained health and wellness.

The...

Ideas and Innovation
Government Shutdown

As the government shutdown continues, employees at noncommercial operations are stepping up to make sure that consumers still have access to fresh food. Here’s how four operations are helping out.

1. Prince George County Schools

Prince George County Public Schools in Prince George, Va., has been offering free meals to students this past week. The district also started a donation fund to make sure that all students will receive a hot meal regardless of whether they can pay. The fund has raised $15,000 through community donations so far.

2....

FSD Resources