MenuDirections 2012: Lisette Coston Named FSD of the Year

Saint Francis Healthy System's director wins for expertise in expansion.

Lisette Coston, director of nutrition and food service at the 912-bed Saint Francis Health System in Tulsa, Okla., was named 2011 FSD of the Year. Coston was honored at the 2012 MenuDirections conference in Charleston, S.C.

"It is a wonderful honor to receive this award," Coston said when accepting her award. "I want to thank FoodService Director magazine as well as Hormel for sponsoring FSD of the Month. It is something that everyone looks forward to reading. For that, it is an extreme honor and I really appreciate it."

Coston has been with the system for 24 years, the past 13 as director. Under Coston’s direction the foodservice department has expanded greatly as the system has acquired and opened new facilities.

In addition to the expansion, Coston changed most of the system to a patient room service model. At the system’s psychiatric hospital, foodservice was changed from cook-chill to bulk congregate feeding and chef-prepared meals to increase patient satisfaction at that location.

Coston also started Panda Meals, a program that provides parents of children in the hospital free lunch Monday through Friday.

On the retail side, Coston has opened three new locations since 2008, which have increased revenue.

David Wagner, vice president of support services and facilities management for the system, said tenacity was Coston’s greatest attribute. “She doesn’t give up easily,” he said. “If she runs into a challenge she will stay hold of what the original concept was and she finds a way to make things work. She works in a very positive way. I’ve always appreciated that she doesn’t come up to the first no or roadblock and say, “I can’t do that.’”

The FSD of the Year is selected by members of FoodService Director, the advisory board and the previous years’ FSDs of the Month. Watch Coston accept her award:

More From FoodService Director

Managing Your Business
management team

Last week’s NACUFS National Conference proved to be a treasure trove of management and staffing takeaways. Here are a few we noted at the annual event , held this year in Providence, R.I.

1. Make it scalable

When explaining something new to staff, instead of asking, “You got it?” or “You with me?” have employees rate how well they understand the new material on a scale of 1 to 10, said Ron Paul, a senior consulting partner for Partners in Leadership, during a session on building accountability in the workplace. People are likely to say yes even when they don’t fully grasp what you’...

Ideas and Innovation
song break

Once per month in a daily huddle, we dedicate a few minutes for the staff to sing a short song. The staff has responded so positively to this. They now bring costumes and other props. It's a few short minutes, but the payoff has been tremendous.

Photo courtesy of iStock

Ideas and Innovation
plastic straws

An item about the size of a pencil has become the latest target in foodservice operators’ sustainability plans. Though small, plastic straws are said to have a large impact on the environment, with Americans using approximately 500 million straws each day, according to a release from Chicago’s Shedd Aquarium, which temporarily ditched plastic straws as part of an Earth Day promotion this year.

In recent months, a growing number of eateries and cities across the United States have scrapped plastic straws. In July, Seattle enacted a ban on plastic straws and utensils, requiring...

Industry News & Opinion

Medford High School in Medford, Mass., is looking to add an orchard to its campus, Wicked Local reports.

The idea for the orchard was brought forth by students looking to help combat food insecurity. They are working with the school’s nutritionist to make the orchard a reality.

If planted, the orchard would be located inside the school’s courtyard and would grow fruits such as apples, paw paws, blueberries, peaches and plums. It would also include an outdoor classroom space.

The school committee signed off on the project last year; however, some administrators are...

FSD Resources

Code for Asynchronous jQuery Munchkin Tracking Code