Executive Director of Auxiliary Services,
University of Massachusetts,
It’s exhausting for us as trade journalists to keep up with Ken Toong, so imagine what it’s like for his staff. Toong has turned the dining services department into a renowned entity—in 2011 alone UMass Dining was honored with three national awards. During his tenure at UMass, Toong has increased meal plan participation from 8,900 students in 1999 to 16,075 in 2011. While many operators may have accomplished similar feats, the difference is Toong is eager to share what he has done in order to help others reach similar heights.