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Workforce

6 strategies to cut down customer wait times

 By Lisa Arnett on Oct. 15, 2015

Lengthy lines are a thorn in the side of any foodservice operation and can lead to cranky customers and lower profits if fewer diners are processed.

Steal This Idea

How to speed ripening with plastic wrap

 Oct. 15, 2015

At Pennsylvania-based health-insurance provider Highmark Pittsburgh, staff use plastic wrap to cover and keep tables sanitized during food prep.

Menu

How UM is fermenting produce to extend shelf life

By Katie Fanuko on Oct. 15, 2015

Growing season is winding down, but at the University of Montana, some of the season’s kohlrabi and cabbage slowly are fermenting to last through winter.

Menu

Food scrap salad: a zero-waste solution

By Patricia Cobe and Sara Rush Wirth on Oct. 15, 2015

Root-to-stem cooking is catching on among operators committed to using every part of the vegetable—including the peel and ends that usually get tossed.

Workforce

How to handle eating disorders

By Dana Moran on Oct. 15, 2015

How should workers handle a situation in which they suspect a diner has an eating disorder? HR insider is here with tips on how to spot and what to do.

People

What is the best way to fire an employee?

Oct. 15, 2015

How do you go about firing someone without making it harder than it needs to be? Advice Squad says there are two ways: a handbook or disciplinary process.

Steal This Idea

How job satisfaction leads to good customer service

Oct. 15, 2015

This year we’ve really changed our focus to be on customer service. So we implemented some aspects of the FISH! Philosophy, based on Pike Place Fish Market.

Menu

How to pair pickled produce

By Alaina Lancaster on Oct. 15, 2015

How operators are matching up a bumper crop of fermented vegetables with complementary dishes to add variety to menus and please advanced palates.

Operations

Red Sox's Fenway Park gets a rooftop garden

By Erin Gibbons on Oct. 15, 2015

Despite the brutal Boston winter, the Red Sox's rooftop garden—dubbed Fenway Farms—launched just in time for opening day of the 2015 season in April.

Operations

School lunch rules driving away students, feds find

By Peter Romeo on Oct. 15, 2015

A new study by the General Accountability Office finds participation rates declining.

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