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Hospitals & Long-term Care

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Tablet-based room service improves patient satisfaction

 Jan. 07, 2013

Customer satisfaction scores rise to 90th percentile after switch.

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Rex Hospital offers afternoon tea

 Jan. 03, 2013

Tea is offered to patients who are not on restrictive diets.

People

Justin Klobucar

Dec. 21, 2012

Justin Klobucar culinary talents have added greatly to the facilities at Presence Saints Mary and Elizabeth Medical Center. One area where he has really worked hard is in the physicians’ dining room, says Mary Verona, R.D. Klobucar has included

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Get Staff Involved

Dec. 21, 2012

When we needed to change some patient menu items to increase satisfaction, we asked our hostesses. They know what the patients like and don’t like. They also know what patients ask for that’s not on the menu. We also asked the cooks and other

Operations

Improved customer flow is highlight of new hospital cafeteria

Dec. 20, 2012

Athens-Limestone Hospital spent $800,000 on full renovation of cafeteria.

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Consistent Discipline

Dec. 20, 2012

It’s hard to keep morale up when employees call out frequently. When I first arrived, there was little accountability, which frustrated employees who followed the company’s policy. I implemented a strict, but consistent, policy that includes a

Operations

Texas medical center challenges community on health

Dec. 20, 2012

The University of Texas MD Anderson Cancer Center has launched the healthy Bites nutrition challenge.

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Trash the Dietitian

Dec. 19, 2012

At our diabetes camp we play a game called Trash the Dietitian. We ask the campers questions about food and nutrition, and if they get them right they get to dump food on either me or our other dietitian, Cindy Barden. The kids have a good time with it an

People

Confessions of Becky Hassinger

Dec. 17, 2012

Becky Hassinger, manager of dining and nutrition services at the University of Missouri Health Care system in Columbia, confesses that popcorn with real melted butter is her guilty pleasure. 

People

Becky Hassinger: Elevating the Experience

By Becky Schilling on Dec. 17, 2012

Creating an enjoyable dining atmosphere is essential in any foodservice operation. It’s especially important in a hospital, where life-and-death decisions are made every day. Becky Hassinger, manager of dining and nutrition services at the Universit

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