Less is More
Even though we have huge menus customers keep asking for more variety. Over time, we removed items from the menu so they are not offered daily and therefore are not perceived as the “same old thing.” Pizza, for example, is always considered pi
20 Most Influential: Shawn LaPean, University of California, Berkeley
Shawn LaPean lives to serve, and that doesn’t mean just his customers. LaPean is well aware that Berkeley customers are a very different clientele than the “normal” campus culture. LaPean has been able to thrive by acting as a change age