Paul King

Paul King
Paul King
foodservicedirector@winsightmedia.com

A journalist for more than three decades, Paul began his career as a general assignment reporter, working for several daily and weekly newspapers in southwestern Pennsylvania. A decision to move to New York City in 1984 sent his career path in another direction when he was hired to be an associate editor at Food Management magazine. He has covered the foodservice industry ever since. After 11 years at Food Management, he joined Nation’s Restaurant News in 1995. In June 2006 he was hired as senior editor at FoodService Director and became its editor-in-chief in March 2007. A native of Pittsburgh, he is a graduate of Duquesne University with a bachelor’s degree in journalism and speech.


How powerful has the world of Facebook and Twitter become? Strong enough, apparently, to create controversy where none exists.

I don’t know how true it is that opposites attract, except in magnetism, but when opposites are attracted to one another, they can be very successful together. Ernie Collins and Fedele Bauccio are proof of that.

School foodservice operators might consider Ann Cooper and Janey Thornton to be polar opposites. They’d call Thornton, deputy undersecretary at the U.S. Department of Agriculture and a former school foodservice director, the traditionalist, working the system and trying to effect change from within.

Beginning with our February issue, you will see a slight change to our annual Industry Census reports. In years past, we have surveyed directors from 50 to 100 of the largest institutions and companies. This year, for the first time, we have included a mix of large, medium and small school districts, and will do the same for colleges, hospitals and corporations later in the year.

Back in the 1980s, when “The ‘A’ Team” was enjoying a run as a hot TV action series, George Peppard, who played ‘A’ Team leader Col. John “Hannibal” Smith, had a stock phrase: “I love it when a plan comes together.”

I am amazed at how quickly this year has flown by. It seems that each year moves a little faster than the one before—although I was done with my Christmas shopping a full week before the holiday.

I have always been skeptical of claims that the quality of foodservice is a determining factor in a student’s choice of college. When I was considering my higher education, cost and academics were my main measurements and food never entered into the equation.

Despite what our expense reports might suggest, my staff and I don’t get out of the office enough. But I did get the opportunity to visit with a few readers last week when I traveled to the University of New Hampshire.

Pages

More From FoodService Director

Managing Your Business
shaking hands graphic

Anyone who has moseyed down the self-help section of the local bookstore, probably has picked up on the mantra that positive relationships are built on trust. Employer-employee bonds are no different, according to research published in the January-February issue of Harvard Business Review. The study reports that employees at high-trust companies experience 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days and 76% more engagement. Here’s how operators can start putting those numbers on the board.

Putting in the effort

At the University of...

Ideas and Innovation
bowling ball pins

We patterned our chef culinary competition after the one pioneered by the University of Massachusetts. This year, 11 teams of college chefs registered. Each team gets the same market basket and has two hours to prepare three dishes. The starting times have to be staggered and nobody wants the 6 a.m. slot, so instead of randomly assigning times, this year we took the teams bowling and used their scores to determine starting times. The two teams with the highest combined bowling score got to pick their time slot first. Going bowling built camaraderie and team spirit before the teams even got...

Managing Your Business
performance review anxiety

For all the most obvious reasons, managers and staff don’t always agree. But both sides can get behind retiring annual performance reviews, according to a January survey from software company Adobe, which quit the practice in 2012. There, 64% of surveyed workers and 62% of supervisors consider yearly evaluations outdated.

“My philosophy is if I have to wait a year to tell you where you stand, it’s a little too late,” says Al Ferrone, senior director of dining services at the University of California at Los Angeles. Ferrone and other operators are reforming the meetings to add real...

Ideas and Innovation
woman sick phone bed

Our employees have paid time off, but if they don’t call in at least one hour before their scheduled shift, their PTO will be docked for the day. We also assign points for unapproved absences. Everyone starts with a freebie, and when they get to 4, then we start the disciplinary action process. When a staff member gets to 10 points, that is grounds for termination.

FSD Resources