According to Jay Dorsey, director of dining services, Deanna has made her mark on foodservices at Wesley Glen by:
• Being ahead of her time and coming to the community with the experience of a seasoned foodservice industry professional
• Being consistent with all the details of the operation, while exploring new ideas to improve current resident services
• Overcoming obstacles, such as budget cuts and staffing readjustments, while helping the community achieve a five-star quality rating
Improving customer service. We hold customer service seminars for our diet aides where we go over things we want them to do when they interact with the residents. It’s not like a hospital where you only see the patients for a short period of time. I like to have the diet aides develop a relationship with the residents. Mealtimes are a big part of our residents’ day and they really look forward to them. I work hard to make sure mealtimes are a pleasant experience.
My flexibility and willingness to go the extra mile.
To make connections with people in the industry, whether it be former employers or people I meet outside of work. Those relationships will always be valuable throughout my career.
The biggest challenge is when the residents pass away. I strive to foster relationships with the residents and I motivate my staff to do the same. However, this makes it especially difficult when a resident that we serve every day moves on. But the sadness that comes with these events also highlights the bond that the staff form with those who live here.
Getting any type of compliment from the residents. They tell me that I’m a good supervisor or I’ve gone above and beyond. When you really see that you are making a difference in the residents’ life, that’s the most rewarding.
I’m interested in furthering my education, possibly with a master’s degree. I would like to become a certified dietitian and work in a clinical setting. I think with the dietetic and supervisor background I could make a difference.
The residents’ interactions with each other. It is not so much something that I find entertaining, but those are memories that I will always enjoy. They show that even in our old age we can find comfort in one another.