Aaron Grobengieser, R.D.

We improved inpatient satisfaction scores by about 20% in my first six months on the job. We also have an employee survey every year. Upon getting here the employees had only responded at a little more than 10%. This year we had a rate of 93%. 

I’m good with computers. I run the national SharePoint, an online communication network for all the VA nutrition and food services chiefs across the nation. Also, networking. Other chiefs across the country really respond when you ask them questions because they want to help those of us just learning. 

Do what you say you’re going to do when you say you’re going to do it.

The VA is a unionized entity. Being in management at this age, it really took a long time to find an effective way to deal with some of the stress when you’re dealing with a department that goes through big transitions. In my first year as a manager (while at the VA Medical Centers in Fort Wayne and Marion, Ind.), I was asked to decrease the budget by about 10% with a 10% staffing decrease. Those two issues combined really made for a tough year. 

Watching the dietitians that I’ve either coached or supervised succeed and move up in the organization. 

I want to improve our inpatient satisfaction scores by another 20% and improve employee satisfaction by 10%. 

Sometimes we inspect residential care homes that are affiliated with the VA. I was inspecting one place and this director’s refrigerator had gone out. She had bacon grease in there and I told her she had to throw it out. I thought she was going to throw me through a window. Everyone who was with me on that team still gives me a hard time about it.