Karla Lewis

Karla has made an impact on concessions by enhancing the fan experience through incorporation of unique Ovations concepts.

Why Selected?

According to Robert Krenzel, office manager with Ovations Food Services, Karla has made an impact on concessions by:

  • Leading her account to be in the top three companywide in profit percentage
  • Showing outstanding performance with financial controls, client relations and adherence to company standards as a first-year general manager
  • Enhancing the fan experience by incorporating unique Ovations concepts

Details

General Manager of Concessions and Catering (Hughes Stadium and Moby Arena), Colorado State University (Ovations Food Services), Collins, CO
Age: 29
Education: B.A. in communications from Arizona State University
Years at organization: 2

Get to know

Q. What has been your proudest accomplishment?

Earning the 2013 Rookie of the Year Award at our national meeting in front of the entire company this past January. 

Q. What would you say you excel at over more seasoned colleagues?

I have a strong drive to be successful, and don’t feel comfortable being complacent. I also like to get my hands dirty; one of my favorite quotes is “Make so the general is never spotted because they are working like a soldier.” I think it’s important to work alongside your team to show them the pace at which you expect them to work, as well as to gain their confidence and respect.

Q. What's the best career advice you've been given?

Always believe in yourself and trust your decisions.

Q. What's been the biggest challenge you've had to overcome?

In fall 2012, my first day on the job was a mere couple of weeks before our volleyball and football seasons started. I not only had to learn everything I possibly could about the venues, client, employees and processes, but I had to do it in a very short amount of time. Although daunting, this actually worked to my benefit; to hit the ground running, so to say, made me learn quickly and trust fast decision-making.

Q. What would you like to accomplish in your career in the next two years?

I would like to be an integral part in the design and opening of the proposed brand new on-campus CSU football
stadium. 

Q. What's been your funniest on-the-job disaster?

Not so much funny, but a definite near disaster occurred this past fall for our home opener football game. There was record-setting flooding throughout Colorado in the week leading up to the game, and 24 hours before game day, half of my subcontractors couldn’t get their trailers to the stadium, employees and volunteer organizations were unable to leave their homes due to flooded bridges, my beer delivery trailer was stuck in the next town over—just to name a few disasters. However, on game day, the sun miraculously came out for a few hours, fans showed up and everything was in its place—disaster averted!

Under 30

More From FoodService Director

Sponsored Content
coffee senior living

From Keurig Green Mountain.

Healthcare foodservice represents the perfect environment for serving coffee. For the time-crunched staff, family and friends visiting patients, and seniors craving a treat, snack, or pick-me-up, coffee is considered a valuable amenity.

What’s more, purchasing beverages away from home is a popular habit. According to Technomic’s 2016 Beverage report, consumers average 3.6 drink purchases per week from foodservice outlets. And coffee is one of the most popular beverage options— Technomic’s 2016 Snacking Occasion report found 61% of consumers say...

Industry News & Opinion

South Valley Preparatory School in Albuquerque, N.M., has launched a range of healthy eating initiatives to combat obesity, the Albuquerque Journal reports.

The initiatives are in response to a State of Obesity report that stated that nearly a quarter of 10- to 17-year-olds in New Mexico were overweight or obese in 2016. The school banned junk food on campus during school hours for both students and staff, and offers healthy seasonal meals in its cafeteria. Students also take weekly trips to local farms to get an inside look at where their food comes from.

While the school...

Industry News & Opinion

Food delivery company Good Uncle is expanding to 15 college campuses this fall, The Daily Orange reports.

The company plans to grow along the East Coast and is looking at opening at schools such as George Washington University, Pennsylvania State University, Villanova University and American University. Good Uncle hopes to open at 50 to 100 campuses by 2019.

Starting as a delivery-only kitchen in 2016, Good Uncle partners with local restaurants to recreate their popular dishes and then deliver them to college students. The company offers free delivery, no delivery minimum...

Ideas and Innovation
wahoo tacos

School lunch is heating up. As expectations rise in the noncommercial sector, the old-fashioned cafeteria has become a hot topic. Political pressure on schools has seesawed over the past eight years, and nutritional regulations on items like sodium and whole grains have been overhauled (and back again). Meanwhile, students, parents, teachers, administrators and policymakers are demanding more healthfulness and better taste from school meals, often for the same cost.

Yet the industry’s best are dedicated to getting better, even while looking to the future with caution. “There’s not...

FSD Resources