Emily Abbott, supervisor of Nutrition Services at Swedish Medical Center in Seattle, was hired as a nutrition assistant delivering room service meals, but she immediately demonstrated leadership skills and was promoted to a department lead.
Kris Schroeder, administrative director of support services, says: Emily was hired as a nutrition assistant delivering room service meals. She demonstrated leadership skills immediately and was shortly promoted to a department lead. She sees an issue, takes ownership and actively implements solutions.
Some of the recent projects Emily has led include developing a communication plan and template to share information on items such as operational issues and staff shortages, which has greatly improved cross-shift communication, and reevaluating the standard for thickened food items after noticing inconsistencies and training the staff on the new standard.
Get to know
I take diet tech students as interns. I love educating people. They come in and they don’t know a lot about foodservice and I get to expose them to this huge kitchen.
A fresh look. When you’ve been in foodservice a long time, you get used to how thing are done. Also, I’m never afraid to say I don’t know how to do something.
Don’t sweat the small stuff and how you do one thing is how you do everything.
I look young and I excel as a leader, so I tend to be in roles that typically people who are older than me would be in. I think people are taken aback when they see me as the supervisor because I am young and I look even younger.
When someone needs help and I get to help them accomplish something. For example, if a patient has a restricted diet and is struggling with what they can eat off the menu, I love talking with them and helping them make that selection. I can open their world to what we have available. We have a very extensive menu, and sometimes patients don’t realize what we can do.