FSD of the Month

A monthly feature that highlights an industry star
 
FSD of the Month
By Megan Warmouth, Associate Editor

Published in FSD Update

Betty Hanlon-Deever has enhanced the foodservice department at Pfizer La Jolla by supporting and recognizing her employee team, resulting in low turnover.

FSD of the Month Archive

Ever since Ken Toong came to the University of Massachusetts, Amherst in 1998, he has been a busy man. As executive director of UMass Dining he has turned the program into one of the largest revenue-...

Sue Bettenhausen, nutrition services director in the 27,000-student Scottsdale Unified School District, has a tough job. Scottsdale is an affluent Phoenix suburb; only 16% of students qualify for...

Ever since he was a child hanging around his grandmother’s kitchen, Chris Schmidt has immersed himself in the culture of food. From his ethnicity—Sicilian and Mexican—to his work experience—the U.S...

Robert Darrah often uses sports analogies to describe the foodservice program at the Legacy Retirement Communities in Lincoln, Neb. “We’re going for the gold. We want the perfect 10,” Darrah says...

Since jumping into foodservice right out of high school, Cavin Sullivan has cultivated his natural talent for making food beautiful into a position as general manager at The J.M. Smucker Company in...

When Doug Davis began working in the hospitality industry, he learned that customer satisfaction is key to success. He has been putting that knowledge to work during his 11 years as director of...

Tim Dietzler can see the future, or so his staff believes. As director of Dining Services for Villanova University in Pennsylvania, Dietzler’s willingness to embrace and implement trends, such as...

When you are the director of guest services at a small, self-op hospital in rural New Mexico, you have to think outside the hospital walls to increase sales and community presence. That’s exactly...

Ever since he was 12 and working in a pizza parlor, Lenny DeMartino has found satisfaction in serving people. Now, as general manager at Highmark Blue Cross Blue Shield—a Parkhurst Dining Services...

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