Mary Lou Kennedy: Handle With Care
Mary Lou Kennedy is all about providing care. Whether it's taking care of others or taking care of business, Kennedy has had the opportunity to use her caregiving attitude to great effect during her 20 years as director of dining and bookstore services at 1,700-student Bowdoin College in Brunswick, Maine. Originally trained as a registered dietitian, Kennedy's strong organizational skills and a desire to satisfy customers at every opportunity have turned Bowdoin's program into one of the best foodservice operations in the country, according to the Princeton Review.
"When I first came here, the employee procedures were very ad hoc," Kennedy says. "For example, in dining they would just write a new menu off the top of their heads each week. So when I came in I wanted to get a rotating menu going. But they insisted it would take away flexibility, when really they had been repeating themselves by coming up with a new menu on the spur of the moment. So I think I contributed a lot of organization. If you get enough structure around the day-to-day routine, then everyone will be open to change because you're not dealing with day-to-day craziness."
It was Kennedy's organizational skills that got the department through a time of tremendous growth. Bowdoin used to have several fraternities on campus that fed about one-third of the students. When those fraternities closed, Dining Services had a sudden influx of students that hadn't been dining with the department. This, along with growing enrollment, changed the focus of the dining program to a more culinary-minded approach to satisfy students. In the past 10 years, Kennedy has increased revenue 62%.
"Mary Lou definitely has her eye on the big picture," says Michele Gaillard, assistant director. "This isn't to say she doesn't get involved in the day-to-day operations, she actually seems to be everywhere at once. She makes us aspire to do more than what is right in front of us."
Green thumb: Kennedy's ability to see the big picture served her well when a student approached Dining Services about creating an organic garden, long before gardens became the trend du jour on college campuses.
"The Bowdoin organic garden seemed like a completely crazy idea five years ago," Gaillard says. "Few of us in the department had the vision of what it could be. Mary Lou was not deterred and fought hard every step of the way. Now, we all bask in the glow of our beautiful, abundant garden that helps fulfill our sustainability commitments, but without Mary Lou, it would just be a mound of dirt."
The college now has two organic gardens that cover an acre of land about two miles from campus. Kennedy says during the short Maine growing season, the garden can provide 14% of Dining Services' produce.
"Our top five crops last year were salad greens, tomatoes, broccoli, basil and beans," Kennedy says. "We planted 21 high bush blueberries two years ago and look forward to our first crop this year. Because of the short season, we have a small greenhouse for getting some seedlings started and we're hoping we can build a larger greenhouse. Meanwhile, we're trying to do more freezing of items for use later."